Privacy Policy

• Personal Information: Name, phone number, email, payment details.
• Ride Information: Pickup/drop-off locations, rides history, and preferences.
• Device & Usage Data: IP address, app activity, device type, and location (if enabled).
• Driver & Vehicle Information: License details, background checks, and vehicle details (for drivers).

• Provide and improve ride-sharing services
• Ensure rider and driver safety.
• Process payments securely.
• Offer customer support
• Send important updates and promotions (with consent).
• Prevent fraud and enhance security.

• Drivers & Riders: To facilitate trips.
• Service Providers: Payment processors, cloud storage, and customer support.
• Legal Authorities: When required by law or for safety concerns.

• You can access, update, or delete your personal information.
• Opt-out of promotional messages.
• Control location-sharing settings.

We retain your data only as long as necessary to provide services and meet legal obligations. This includes:

• Account data (names, email, phone number): retained for the life of your account.
  
  
• Transaction and ride data: retained for up to 7 years for financial and legal purposes.
  
  
• Device and usage data: retained for security analysis for up to 2 years.
  
  
• Deleted accounts: All personal data is deleted or anonymized within 90 days of request, unless required for dispute resolution or fraud prevention.10. Location Tracking

Gamride & Gamride Pro rely on real-time GPS tracking for several key features:

• Driver location tracking: To assign rides and monitor route completion.
  
  
• Passenger live tracking: For safety and transparency during active trips.
  
  
• Pickup accuracy: Used to improve routing and reduce waiting times. 

 Users can disable location sharing through device settings, but doing so may impact functionality.

8. AI and Automation

We use automated systems to:

• Match riders with nearby drivers
  
  
• Suggest prices and route optimizations
  
  
• Detect unusual or potentially fraudulent behavior
  
  
• Assign driver levels or promotions based on performance
  
  

No AI decisions result in legal or financial obligations without human oversight. 

9. Driver Privacy

Gamride & Gamride Pro collects and processes additional information about drivers, including:

• Background check status
  
  
• Driving history and behavior analytics
  
  
• Commission payment reports
  
  
• Vehicle health reports from inspection.

This data is never shared publicly and is only used internally to maintain standards, safety, and driver incentives.

10. App Permissions

Both Gamride & Gamride Pro apps may request the following permissions:

• Camera: For profile photos, vehicle documents, and support uploads
  
  
• Location: For trip tracking and pickup/drop-off mapping
  
  
• Microphone: For voice calls between driver and passenger
  
  
• Contacts (optional): To refer users or invite friends
  
  

You may manage permissions at any time via your phone settings.

11. Cross-Platform Integration

Gamride & Gamride Pro may share infrastructure, wallets, and verification systems:

• Wallet balances may reflect across both apps (if linked under same user account)
  
  
• Shared customer and driver databases for admin management
  
  
• Cross-promotion of discounts and loyalty programs
  

Users are notified if data is reused between platforms.

12. Fraud Prevention & Safety

We use the following tools to detect fraud:

• IP blocking and VPN detection
  
  
• Abnormal ride frequency alerts
  
  
• Suspicious payment activity monitoring
  
  
• Re-verification for flagged accounts
  
  

We may suspend or investigate accounts temporarily to ensure platform safety.

13. Data Access by Partners

Third-party partners involved in running the platform (e.g., fleet managers, onboarding agents, payment processors) may access limited data on a need-to-know basis:

• Driver onboarding partners may view license and insurance
  
  
• Payment providers may access transaction data
  
  
• Logistics partners may receive anonymized reports
  
  

All partners are bound by NDAs and data-handling agreements.

14. International Data Transfers

If you access our services from outside The Gambia, your data may be processed in our operational centers or cloud servers located in secure jurisdictions. We comply with international standards like GDPR for data handling and request user consent for cross-border transfers.

15. Reporting Issues

To report a privacy concern, abuse, or fraud attempt, email:

• info@gamridepro.com
  
  
• help@gamride.com
  

All reports are handled within 48 hours.

16. Children’s Privacy

Gamride and Gamride Pro services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will delete it immediately. Parents or guardians can contact us to review or delete any such data.

17. Wallet & Payment Data

We collect and process wallet-related information including:

• Wallet balance and top-up history
  
  
• Payment methods (Afri-Money, Wave, Yonna, APS, QMoney, In-App Wallet, Credit, Debit, Visa and Master Cards)
  
  
• Transaction timestamps
  
  
• Refund or bonus credits
  
  

Wallet data is encrypted and used to facilitate rides, incentives, and refunds. Users can request wallet history upon written request.

18. Referral Data

When you use referral codes:

• We track who invited whom
  
  
• We log redeemed bonuses
  
  
• We track referral abuse patterns (e.g., duplicate numbers or fake accounts)
  
  

Referral history may be used for marketing audits or fraud review.

19. Promotions, Loyalty & Bonus Systems

Users may opt-in to special programs that involve:

• Tracking ride frequency and patterns
  
  
• Awarding points for loyalty milestones
  
  
• Offering discounts, credits, or promo codes
  
  

Participation is voluntary. Data collected is only used to calculate eligibility or rewards.

20. Location History & Ride Logs

We maintain logs of your ride activity for:

• Pickup/drop-off accuracy
  
  
• Route validation in disputes
  
  
• Platform analytics and reporting
  
  

Ride history is only accessible by authorized users or admins and is not sold or shared with third parties.

21. Support Chat & Communications

If you contact support via:

• In-app chat
  
  
• Email
  
  
• Phone
  
  
• WhatsApp
  

We may collect and retain transcripts, voicemails, call logs, and attachments. These are used for training, dispute resolution, and platform improvements.

22. Driver Ratings & Feedback

Passengers may rate drivers, and drivers may also rate riders. These ratings are:

• Linked to ride IDs
  
  
• Used to calculate user quality scores
  
  
• Visible to platform admins for quality control
  

We reserve the right to suspend or flag accounts with consistently low ratings or abuse reports.

23. Background Check Information

For Gamride Pro, driver data is submitted for background verification, which may include:

• Criminal record checks
  
  
• Driving license validation
  
  
• Vehicle insurance and ownership proof
  

This data is shared only with the compliance team and is not visible to other users.

24. Third-Party Login/SSO

If you sign in using a third-party provider (e.g., Google, Facebook, Apple):

• We collect your verified email and basic profile
  
  
• We do not post or access your social media
  
  
• You can unlink accounts at any time
  

This improves onboarding convenience and is optional.

25. Cookie & Analytics Data

Our platforms may use cookies, beacons, and pixels to:

• Track website/app performance
  
  
• Monitor user behavior for improvements
  
  
• Integrate third-party tools like Google Analytics or Facebook Pixel
  

You can disable cookies in browser settings, but core features may stop functioning properly.

26. Marketing Communications

If you opt-in to marketing:

• You may receive push notifications, SMS, or emails
  
  
• You may unsubscribe at any time
  
  
• Your preferences will be honored platform-wide (across both Gamride and Gamride Pro)
  

We never sell your contact info to advertisers.

27. Legal Compliance

We comply with local laws in The Gambia regarding:

• Data protection
  
  
• Financial reporting
  
  
• Law enforcement cooperation (with valid legal requests)
  

We do not disclose information unless legally obligated.

28. Data Access for Fleet Operators

If your rides are assigned through a fleet operator or group account:

• Your rides, payments, and performance may be visible to the operator
  
  
• Operators are bound to internal platform policies
  
  
• You may switch operators or accounts with written approval
  

Fleet-level data is governed by additional contracts.

29. Account Deactivation & Data Retention

After you close your account:

• Personal data is archived securely for 90 days
  
  
• After that, it is deleted or anonymized
  
  
• Legal exceptions apply (fraud, ongoing investigations, chargebacks)
  

Users can reactivate accounts within the 90-day grace period.

30. Cross-Brand Identity

If you use both Gamride and Gamride Pro apps:

• Your login, identity, and contact details may be unified
  
  
• Wallet balances and rewards may sync (if same account/email)
  
  
• Preferences like notifications or contact settings will mirror across both apps
  

This allows seamless cross-brand access and support.

31. Administrative Access

Our admin team may access limited user data for:

• Account setup or edits
  
  
• Technical troubleshooting
  
  
• Dispute resolution
  
  
• Bulk changes (e.g., zone transfers, fleet assignments)
  

All administrative activity is logged and reviewed for compliance.

32. Audit Trails & Logs

Every ride, wallet action, login, or sensitive request is logged with a timestamp and IP address. This data is used to:

• Track unauthorized access
  
  
• Resolve support disputes
  
  
• Comply with audit and tax requirements
  

This page (together with the documents referred to on it) tells you the terms of use (the "Terms of Use”) on which you may make use of our "local urban transportation” application for mobile devices (the "App”). Please read these Terms of Use carefully before you download, install, or use the App. By downloading, installing, or using the App, you indicate that you accept these Terms of Use and that you agree to abide by them. Your download, installation, or use of the App constitutes your acceptance of these Terms of Use which takes effect on the date on which you download, install, or use the App. If you do not agree with these Terms of Use, you should cease downloading, installing, or using the App immediately.

You hereby release "Gamride (standard rides) and Gamride Pro (on demand app-controlled rides)" TRANSPORTATION SERVICES INC., its officers, directors, agents, and employees from all claims, demands, and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way, connected with any disputes arising between you and any suppliers, or between you and other App or Website users. You assume all responsibility and risk concerning your use of the app. The app is available "as is,” and "as available”. You understand and agree that, to the fullest extent permitted by law, we disclaim all warranties, representations, and endorsements, express or implied, about the site, including, without limitation, implied warranties of title, merchantability, non-infringement and fitness for a particular purpose. (Together with our subsidiaries and Affiliates, "Gamride and its premium service Gamride Pro,” "we,” "our,” and "us”) provides this Privacy Policy to inform you with information regarding the collection, use, sharing, and disclosing of personal data that we receive from you when you visit or otherwise use www.gamride.com or any other web pages or materials that we operate, including our mobile app, and which link to this Privacy Policy. This Privacy Policy also explains how you can exercise any privacy rights that are conferred to you by your jurisdiction of residence. Capitalized terms not defined in this 'Terms and Condition' have the meaning outlined in the Gamride and Gamride Pro use of terms.

In no event, under no legal or equitable theory (whether tort, contract, strict liability, or otherwise), shall we or any of our respective employees, directors, officers, agents, or affiliates, be liable hereunder or otherwise for any loss or damage of any kind, direct or indirect, in connection with or arising from the app, the use of the app or our agreement with you concerning the app.

• Data you provide us with 

Logs are retained securely for up to 24 months.

You may also contact us by mailing or calling us at:

Gamride Transportation INC,

• Minors Privacy

Our services are not directed to children. If you are under the age of 16 you are not permitted to use both Gamride and Gamride Pro platforms. We do not knowingly collect Personal Information from children under 16. If you learn that your child has provided us with Personal Information without your consent, you may alert us at help@gamride.com or info@gamridepro.com. If we notice that we have collected the Personal Information of a child under 16, we will take steps to delete such information from our files as soon as possible and terminate the child’s account.

• I confirm that my child’s utilization of the services is entirely voluntary and I accept all risks involved therein. Accordingly, Gamride Transportation Services INC, and its Director(s), Management, employees/staff members, representatives, and agents shall not be liable for any loss, damage, injury, or illness of whatsoever nature and howsoever caused, suffered by me (to my person or property) or my child as a result, directly or indirectly, of utilizing the services of Gamride and its premium service, Gamride Pro Transportation INC, and its Director(s), Management, employees, staff members, representatives, and agents shall not be liable for any loss and/or damage (including indirect or consequential loss and/or damage) arising therefrom.
• I hereby indemnify and hold Gamride and its premium service Gamride Pro Transportation Services INC, and its Director(s), Management, employees/staff members, representatives, and agents harmless against all liabilities, claims, losses, and damages of whatsoever nature which Gamride and its premium service Gamride Pro Transportation Services INC and/or any employee and/or any other person may sustain as a result, directly or indirectly, of having made the activities available to my child and/or of my child utilizing the services, where such claims, losses and damages are caused by me or my child’s negligent or willful act or omission.

• I hereby assume all of the risks of utilizing the services of Gamride and its premium service Gamride Pro Transportation INC, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault. I acknowledge that this Accident Waiver and Release of Liability Form will be used by the event holders, sponsors, and organizers of the activity in which I may participate and that it will govern my actions and responsibilities at said activity.
• In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:
• I waive, release, and discharge from any liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this activity, The following entities or persons: Gamride and its premium service Gamride Pro Transportation Services and/or their directors, officers, employees, volunteers, representatives, and agents, and the activity holders, sponsors, and volunteers.
• Indemnify, hold harmless, and promise not to sue the entities or persons mentioned in this paragraph for any liabilities or claims made as a result of participation in this activity, whether caused by the negligence of release or otherwise.

• I acknowledge that "Gamride (standard rides) and Gamride Pro (on demand app-controlled rides)"Transportation Services INC and its directors, officers, volunteers, representatives, and agents are not responsible for the errors, omissions, acts, or failures of any party or entity conducting a specific activity on their behalf.
• I acknowledge that this activity may involve a test of a person’s physical and mental limits and carries with it the potential for death, serious injury, and property loss. The risks include but are not limited to, those caused by terrain, facilities, temperature, weather, condition of participants, equipment, vehicular traffic, lack of hydration, and actions of other people including, but not limited to, participants, volunteers, monitors, and/or producers of the activity. These risks are not only inherent to participants but are also present in volunteers.
• I understand while utilizing the services of Gamride Transportation Services INC, I may be photographed. I agree to allow my photo, video, or film likeness to be used for any legitimate purpose by the activity holders, producers, sponsors, organizers, and assigns.
• The Accident Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.

I certify that I have read this document and I fully understand its content. I am aware that this is a release of liability.

• C8M4+PP7      
• Bakoteh,Tippa Garage, The Gambia
• +220 2121699 / 6480660 / 5533578 / 9754563       

Your Privacy Rights. By applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the "right of data portability”); (iv) object to or restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information; (vi) withdraw your consent; and (vii) request erasure of Personal Information held about you by us, subject to certain exceptions prescribed by law. If you would like to exercise any of these rights, please contact us as set forth below.

We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.                                     

1.1. This License Agreement (hereinafter referred to as the License) sets the terms of use of Gamride for mobile devices (hereinafter referred to as the Program) and is signed by any person using the Program in The Gambia (hereinafter referred to as the User) Gamride, TRANSPORTATION SERVICES INC, authorized to grant the rights to use the Program (hereinafter referred to as the right holder).

1.2. By copying the Program, installing it on its mobile device, or using the Program in any way, the User expresses its full and unconditional consent to all terms and conditions of the License.

1.3. It is permitted to use the Program only under the terms and conditions of this License. If the user does not accept the terms and conditions of the License in full, the User may not use the Program for any purpose. It is prohibited to use the Program in violation of (failing to fulfill) any of the terms and conditions of the License.

1.4. The Program can be used by the user under the terms and conditions of this License for personal non-commercial purposes free of charge. It is only possible to use the Program under terms and in ways not covered by this License based on a separate agreement with the Right Holder.

1.5. When using the Program, you agree that the following document forms an integral part of this License for the Program:

•              User Information

•  Gamride and its premium platform Gamride Pro will use your Personal Information to provide the Gamride / Gamride Pro Services. For example, if you have a Gamride / Gamride Pro Account, Gamride / Gamride Pro will use your Personal Information in connection with your transactions with Gamride / Gamride Pro Merchants, including to (i) process payments for purchases from Gamride / Gamride Pro Merchants; (ii) verify your identity to approve transactions, and monitor your online behavior to identify potentially fraudulent, prohibited or illegal transactions (including through the use of automated decision making technologies); (iii) communicate with you about your purchases, e.g. to provide shipping and returns updates; and (iv) to personalize your shopping experience with Bolt Merchants. When registering on our mobile app, your existing Gamride / Gamride Pro Account (as applicable), will be linked to your app profile.

• For Administrative Purposes. Gamride and Gamride Pro may use your Personal Information for our administrative purposes, including (i) to respond to your questions, comments, and other requests for customer support, technical support, or information, including information about potential or future services; (ii) to send you an SMS login code; (iii) to provide you access to certain areas, functionalities, and features of the Gamride and Gamride Pro Services; (iv) for internal quality control purposes; (v) if you have a Gamride / Gamride Pro Account or  Merchant Account, to communicate with you about your Gamride / Gamride Pro account and the Services, including by sending emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, and changes to Gamride / Gamride Pro platforms policies; (vi) to enforce our agreements; and (vii) to generally administer the Gamride and Gamride Pro Services.

• For Privacy concerns or requests, reach out to +220 5533578 / 2121699 / 6480660 / 9754563
• admin@gamride.com / info@gamride.com / help@gamride.com
• admin@gamridepro.com / info@gamridepro.com
• https://www.gamride.com/
• https://www.gamride.com/